Terms & Conditions

By accessing creaeza.com, submitting a form, requesting an audit or quote, or engaging Creaeza for services, you confirm that you are at least 18 years old, capable of entering a binding contract, and that you accept these Terms. If you act on behalf of a company, you confirm you are authorised to bind that company, and "you" means that company.

Creaeza provides digital services including:

• Search engine optimisation (SEO) and answer engine optimisation (AEO);
• Web development (WordPress, Shopify, WooCommerce and custom builds);
• Digital marketing and paid advertising (Google, Meta, TikTok);
• Social media management, graphic design and brand identity;
• Videography and editing, and mobile app development (iOS, Android, Flutter);
• White-label fulfilment for partner agencies.

Content on this website (including pricing) is provided for general information and is an invitation to enquire, not a binding offer. The exact scope, deliverables, timeline and fees for any engagement are defined in the proposal and Statement of Work you approve.

• Proposal validity: proposals and quotes are valid for 30 days from their date unless stated otherwise;
• Starting work: an engagement begins when you sign the SOW (or accept in writing) and pay the deposit invoice;
• 48-hour first deliverable: where stated, your first deliverable is provided within 48 hours of kickoff, which means receipt of the deposit and the access or materials we reasonably request;
• From pricing: prices published on this site are "from" starting rates in USD; your final fixed quote is set in the SOW;
• Free audits: requested audits are provided without charge or obligation, for your internal use only.

Unless your SOW states otherwise, project fees follow our milestone-gated schedule:

• Retainers: monthly services are billed in advance; recommended initial term is 3 months for search and growth services, then rolling 30 days;
• Payment terms: invoices are payable within 7 days, in USD, by bank transfer (ACH/SWIFT), card or PayPal;
• Late payment: overdue balances accrue 1.5% per month (or the maximum lawful rate); we may pause work on accounts more than 14 days past due after written notice;
• Third-party costs: ad spend, plugins, themes, stock assets, hosting, domains and app store fees are not Creaeza fees and are payable by you directly or at documented cost;
• Taxes: fees exclude applicable sales, GST/VAT or withholding taxes, which are your responsibility where they apply.

• Provide timely access, credentials, content, brand assets, approvals and feedback needed for the work; a 2-business-day review turnaround per round is assumed;
• Ensure all materials you provide are accurate, lawful, and owned or properly licensed by you;
• Maintain your own accounts (domain, hosting, ad platforms, app stores) in your name unless agreed otherwise;
• Delays in your cooperation extend affected timelines day for day and do not reduce fees for work performed.

• Included revisions: each deliverable includes two (2) revision rounds unless your SOW states otherwise. A round is one consolidated set of changes delivered together;
• Out of scope: requests beyond the agreed scope are quoted in a written Change Order before any additional work begins. No surprise charges, ever;
• Approved work: changes to deliverables you have already approved are handled as Change Orders.

• Deliverables are submitted for your review at each milestone;
• You have five (5) business days to accept or provide specific written rejection reasons; deliverables not rejected within that period are deemed accepted;
• Rejected items are corrected and resubmitted at no charge where they materially deviate from the agreed scope;
• Acceptance of a milestone releases the corresponding payment under Section 4.

• You own the final work: on receipt of full payment for an engagement, all rights in the final deliverables (including agreed source files) transfer to you;
• Until paid: deliverables remain Creaeza's property and are licensed to you for evaluation only;
• Our toolkit: Creaeza retains its pre-existing tools, frameworks, processes and know-how; where embedded in deliverables, you receive a perpetual, royalty-free licence to use them as part of the work;
• Third-party components: themes, plugins, fonts, stock and libraries are governed by their own licences, procured in your name where practicable;
• Portfolio: we may showcase non-confidential work and name you as a client unless you opt out in writing; white-label engagements are always confidential and never published.

All content on creaeza.com, including text, graphics, logos, the Creaeza name and mark, page designs, case studies and downloadable resources, belongs to Creaeza LLC or its licensors and is protected by copyright and trademark laws.

• You may browse, link to, and share our content for personal or internal business reference;
• You may not copy, republish, scrape, resell or create derivative works from our content without written permission;
• Client logos and testimonials are displayed with permission and remain the property of their owners.

When using our website or interacting with our services, you agree not to:

• Violate any applicable law or the rights of any third party;
• Attempt to gain unauthorised access to our systems, accounts or data;
• Introduce malware, automate bulk scraping, or interfere with site performance;
• Use our forms to send spam, false enquiries or unlawful content;
• Misrepresent your identity or affiliation.

We may restrict or block access for violations of this section.

Search engines, advertising platforms, social networks and app stores are operated by third parties and change constantly. While we work to verified, measurable outcomes and share real performance data:

• We do not guarantee specific rankings, traffic volumes, ROAS, follower growth, approval timelines or other outcomes controlled by third parties;
• Historical results (including case studies on this site) are real and verified but do not promise identical results for your business;
• Platform policy changes, algorithm updates and account decisions by third parties are outside our control;
• Ad accounts, analytics properties and store listings remain your property and responsibility; we manage them with care but you remain bound by each platform's terms.

• Service warranty: we perform services with professional skill and care. For 90 days after delivery, we correct defects in delivered work that prevent material conformance with the agreed scope, free of charge;
• Website disclaimer: creaeza.com and its content are provided "as is" and "as available" without warranties of any kind, express or implied, including fitness for a particular purpose and non-infringement;
• No legal or financial advice: content on this site is general information, not professional advice for your specific situation.

Some jurisdictions do not allow certain warranty exclusions, so parts of this section may not apply to you.

To the maximum extent permitted by law:

• Neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data;
• For service engagements: each party's total aggregate liability is capped at the fees paid or payable under the relevant SOW in the six (6) months before the event giving rise to the claim;
• For website use only (no paid engagement): our total liability is capped at USD 100;
• Nothing limits liability that cannot be limited by law, including liability for fraud or wilful misconduct, or your payment obligations.

You agree to defend and indemnify Creaeza against third-party claims arising from materials you provide, your products or services, your breach of these Terms, or your unlawful instructions. Creaeza will defend and indemnify you against third-party claims that deliverables created solely by us infringe intellectual property rights, excluding claims arising from your materials, your modifications, or use contrary to our documentation.

• Each party keeps the other's non-public information confidential and uses it only for the engagement; a separate signed NDA prevails over this clause where one exists;
• White-label engagements are confidential by default, including the existence of the relationship;
• Personal information is handled as described in our Privacy Policy, which forms part of these Terms.

• For convenience: either party may end an engagement with 14 days' written notice (retainer agreements may state their own initial term and notice period, which prevails);
• For breach: either party may terminate immediately if a material breach is not cured within 10 days of written notice;
• Effect: you pay for all work performed and non-cancellable commitments up to the end date; fully paid deliverables are handed over as normal;
• Survival: clauses on payment, IP, confidentiality, liability and governing law survive termination;
• We may suspend website access or services for violations of Section 10 or non-payment under Section 4.

These Terms are governed by the laws of the State of Delaware, United States of America, without regard to conflict-of-laws principles. Before any formal action, both parties agree to attempt resolution through good-faith negotiation between senior representatives for 30 days from written notice of the dispute. Subject to that, disputes are submitted to the exclusive jurisdiction of the state and federal courts located in the State of Delaware. Nothing in this section removes consumer rights that apply mandatorily in your country of residence.

• Entire agreement: these Terms (plus any signed agreements and our Privacy Policy) are the entire agreement between us regarding the website and supersede prior understandings;
• Changes to these Terms: we may update these Terms from time to time; the "Last updated" date shows the latest version, and continued use after changes means acceptance;
• Severability: if any provision is unenforceable, the rest remains in effect;
• No waiver: failure to enforce a provision is not a waiver of it;
• Assignment: you may not assign these Terms without our written consent; we may assign to a successor in a merger or asset sale;
• Force majeure: neither party is liable for delays caused by events beyond reasonable control;
• Electronic communications: you consent to receive notices electronically; electronic signatures are binding;
• Notices: legal notices to Creaeza must be sent to contact@creaeza.com.