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What makes Creaeza different from other digital agencies?
We are a full-cycle agency, meaning we don’t just build websites or run ads in isolation. We integrate your development, design, and marketing strategies into one cohesive ecosystem. Our approach is data-driven, transparent, and focused entirely on ROI (Return on Investment).
Who is your typical client?
We work with a diverse range of clients, including E-commerce brands (DTC), B2B service providers, SaaS companies, and local businesses (Real Estate, Healthcare, Legal). Whether you are a startup needing a launch or an enterprise scaling up, we have a package for you.
Do you work with clients internationally?
Yes! While we have a strong presence in our local market, we serve clients globally, including the USA, UK, Canada, and UAE. We are accustomed to working across different time zones using tools like Slack and Zoom.
Do you offer white-label services for other agencies?
Yes, we provide white-label partnership opportunities for other marketing agencies or dev houses that need to outsource workload while maintaining their own brand identity.
How do we communicate during a project?
We believe in over-communication. You will be invited to a dedicated Slack channel or WhatsApp group for daily updates. We also hold bi-weekly strategy calls and provide monthly detailed reporting dashboards.
What are your payment terms?
For one-time projects (Web/Design), we typically require a 50% deposit upfront and 50% upon completion. For monthly retainers (Marketing), payments are processed at the start of the billing cycle.
Which platforms do you specialize in?
We are experts in WordPress (for service businesses), Shopify (for E-commerce), and Custom Code (MERN Stack/Laravel) for complex web applications. We also support builders like Webflow and Wix for rapid deployment.
Do you provide hosting and domain services?
We can assist you in purchasing the best domain and hosting for your needs, but we recommend clients own their own accounts for full control. We will handle the technical setup and DNS configuration.
Do you offer website maintenance after launch?
Yes, we offer monthly maintenance packages that include plugin updates, security monitoring, daily backups, and minor content edits to keep your site secure and fast.
How long does it take to see results from SEO?
SEO is a long-term strategy. While technical fixes can show results in weeks, significant organic traffic and ranking improvements typically take 3 to 6 months of consistent work.
What is the difference between SEO and SEM (PPC)?
SEO (Search Engine Optimization) is organic; you earn traffic by ranking high on Google over time for free. SEM (Search Engine Marketing) is paid; you pay Google Ads to appear at the top immediately. We often recommend a hybrid approach.
How do you track success?
We focus on metrics that matter: Conversions, Leads, and ROAS (Return on Ad Spend). We don’t just look at “likes.” You will receive a transparent report every month showing exactly where your money went and what it returned.
What is your logo design process?
We start with a discovery phase (mood boards). Then, we provide 3 initial concepts. Once you choose a direction, we refine it through revision rounds until it’s perfect. Finally, we deliver the brand source files.
Do you do video editing for YouTube or Reels?
Yes, we have a dedicated video post-production team. We edit long-form YouTube videos, VSLs (Video Sales Letters), and short-form content like Instagram Reels and TikToks with captions and effects.
Who owns the copyright to the designs?
Once the project is fully paid for, you own 100% of the copyright to all final designs. We reserve the right to display the work in our portfolio unless a proper NDA is signed.
What happens if I am not happy with the work?
Customer satisfaction is our priority. We have approval milestones at every stage (Strategy, Design, Dev). We don’t move forward until you approve the previous step, ensuring the final result is exactly what you envisioned.
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